Command24: The OT Support Gap Ends Here.
ADD OUR TEAM TO YOUR TEAM
Too often OT infrastructure is held together by makeshift fixes and leaders forced to stretch beyond their roles. Command24 is here to change that with a dedicated team to find new efficiencies, troubleshoot, flex and move you from patchwork and guesswork to streamlined mission-critical coverage with the performance, protection and resilience your process needs and you’re your company deserves.
From makeshift to mission-critical.
Turnkey OT Infrastructure Support
for you 24/7/365.
Command24 means one person to call for any OT challenge
What's Covered
Ensure reliable, secure and
high-performing OT networks
that connect industrial systems and enterprise operations
Monitored Devices:
Network Devices
- Routers
- Switches
- Firewalls
- Wireless Access Points
- Load Balancers
- VPN Gateways
- Proxies & NAT Devices
Support critical OT software platforms that provide visualization, control and data management across operations
This may include:
- SCADA Platforms
- Historians and data platforms
- Middleware
- OT Integrations tools
- Reporting, dashboards
- Alarming
Maintain and troubleshoot automation control systems to keep production safe, reliable and optimized
This may include:
- PLCs & RTUs
- Control Logic and Function Block troubleshooting and backups
- Remote troubleshooting support for field device
Choose Level of Service
GrayMatter offers two options of support from our US-based team.
Advisory Support
Strategic OT Support –
Without the Overhead
___________
Critical Support
Built for High-Uptime
OT Environments
___________
Advisory Support – Access to OT Pros
Maintenance & Planning Discussions
Change Management
Monday - Friday, 8AM - 5PM EST
Root Cause Analysis
Full Incident Case Management
24/7 Support – 24 Hours, 365 Days a Year
Choose Level of Engagement
Now that we have selected the level of support, let's define how we connect.
Passive
Report/Data Analysis
Passive support uses an air-gapped system to deliver actionable insights from OT data without direct system access.
- Air-gapped approach: Logs and data are sent on a schedule
- Secure analysis: OT engineers review data without touching live systems
- Insight generation: Identifies anomalies, trends and risks
- Limited intervention: No real-time access, but still enables recommendations
Reactive
Event-Initiated Response
Reactive support combines shared system data with live interaction for effective issue resolution.
- Built on passive model: Uses existing reports and logs
- Live troubleshooting: Via phone, email, or portal
- No direct access: Engineers guide resolution using available data
- No direct access: Engineers guide resolution using available data
Active
Connected Access
Active support gives OT engineers secure remote access for fast, direct issue resolution.
- Real-time diagnostics: Engineers access systems securely to troubleshoot live
- Efficient investigation: Issues are resolved quickly and accurately
- Minimized disruption: Reduces downtime and operational impact
- Hands-on support: Enables direct changes when needed
Predictive
Pattern Recognition
Predictive support uses data and analytics to anticipate issues and enhance system reliability.
- Multi-mode data use: Combines historical, live, and system-access data
- Pattern recognition: Identifies trends and potential future disruptions
- Expert analysis: OT engineers apply advanced analytics and domain expertise
- Proactive insights: Recommendations to prevent downtime