Improvements that flow from strategy to operations.

We know water and wastewater systems don’t get a maintenance window. Pumps still have to run. Lift stations still have to perform. Operators still have to respond when something goes wrong. That’s the reality we accept when we modernize SCADA industrial control systems.

We work with the people running the system to understand what matters in the field, then connect the data already coming from your RTUs, PLCs and historians into a clearer operational picture. Wet well levels, flow rates, pump runtimes, alarms and trends become information operators can actually use, whether they’re in the control room or deciding which station needs attention next.

The impact is felt everywhere. Less windshield time. Fewer unreadable alarms. Better visibility into what’s happening across the system, without ever stopping the flow.

Talk to a water and wastewater Insider

Transformation Proven at Scale

105

sites modernized at one utility, across two phases

380,000 +

people served by that utility’s modernized system

47

controllers found in the Active Mature lifecycle stage before a five-year plan was written

1 billion

liters of drinking water a day at a utility GrayMatter supports

How we help clients

Water and wastewater utilities don’t get to pause operations to modernize. GrayMatter solves the operational problems that put reliability, compliance, and public trust at risk — without interrupting service.

Many utilities still depend on unsupported RTUs from manufacturers that no longer exist, or telemetry over radio or telephone lines nobody has documented in years. GrayMatter modernizes legacy SCADA, RTUs, and communications — replacing black-box systems with industry-standard PLCs, resilient mesh radio, and SCADA platforms your team actually understands.

Explore Automation and Controls

When weather, demand, and aging infrastructure collide, utilities need more than a historical dashboard — they need forward-looking intelligence. GrayMatter’s predictive monitoring ingests real-time weather and system data to flag emerging conditions before they become compliance events, giving field teams time to redirect flow instead of reacting to it.

Explore Brilliant Operations

Tanks, pump stations and lift stations sit unmanned and distributed across a service area, on networks IT security was never designed to cover. It’s easy to assume a remote site is too small to be a target. GrayMatter secures OT environments with threat detection and containment. Plus, GrayMatter conducts audits and infrastructure roadmaps that turn a compliance conversation into a plan. For one major county, that meant a cybersecurity audit, stakeholder workshops and a five-year spending plan — which identified 47 controllers sitting in the Active Mature stage of their lifecycle before a dollar was committed.

Explore OT Cybersecurity

Finding and retaining qualified SCADA operators is only getting harder — and a single in-house expert can’t cover nights, weekends, and holidays. GrayMatter’s Command24 gives utilities guaranteed 24/7 OT support from engineers who already know their systems, backed by an SLA instead of a handshake agreement.

Explore Command24

Sectors Served

GrayMatter works across the full water cycle — from source to tap to treatment and back — with the regulatory fluency and field experience each subsector demands.

Municipal Drinking Water Treatment & Distribution

Legacy telemetry modernization, RTU/PLC upgrades, water utility SCADA platforms (Velotic Proficy iFIX, Historian), remote and unmanned pump stations and tanks.

Wastewater Treatment & Collection

Large-scale, fully automated treatment plants and collection systems, operational reporting, and standards enforcement support.

Stormwater & Overflow Management

Weather-integrated predictive monitoring to reduce sanitary and storm sewer overflow events and support discharge compliance.

Public, Municipal & Member-Owned Utility Authorities

From small city-run systems to large regional authorities and member-owned nonprofit utilities, serving populations from a few thousand to well over a million.

OT/ICS Security for Critical Water Infrastructure

Cybersecurity audits, network hardening, and managed threat detection built for the unique exposure of distributed water and wastewater assets.

Why GrayMatter

GrayMatter’s water teams are Thinkers and Doers. The people who score your system are the people who modernize it, and the people who answer when a PLC drops on a holiday weekend. That’s the real test of whether a partner understood your system.

“We work with many managed service providers and they need to meet high standards. We don’t even use the word vendor, we use the word partner.”

— IT Department Manager, major U.S. water utility (Command24 client)

Customer Success Stories

View All

Automation that doesn’t disrupt your flow

Bring the alarm you’ve learned to drive out to, or the system only one person on your staff can still run. Talk it through with a GrayMatter Insider who has worked on utility SCADA.

Talk with a Factory Advisor

Related Resources

View All

FAQs

Yes. GrayMatter’s water treatment automation work runs from a 10-well county system with 3,900 water customers to a major Canadian water system, which treats 1 billion liters of drinking water a day.

We’re platform-agnostic — our team holds partner certifications across the leading PLC, SCADA/HMI, cloud, and OT cybersecurity vendors, so we work with the SCADA and HMI systems your utility already runs rather than pushing you toward one ecosystem. If you’re on a legacy or discontinued system, we can also help build a modernization path.

We conduct cybersecurity audits, help build infrastructure roadmaps, and deploy purpose-built OT threat — designed for the distributed, often-unmanned nature of water and wastewater assets.

Your systems integrator handles projects — our 24/7 OT support keeps operations running when they’re sleeping or offline.

Our goal is to keep it minimal — GrayMatter works directly with utility operators to modernize legacy telemetry and SCADA without a service interruption. Ask us about the specific approach for your system.

Yes. Our predictive monitoring tools integrate weather and system data to help utilities anticipate and manage overflow events before they become regulatory issues.