Technical Support

Complex business environments have complex support needs. We are dedicated to ensuring your success. GrayMatter has a team of highly skilled, experienced and certified professionals solving mission critical issues every day.

Resources

  1. Try the GEIP Online Knowledge Base. You will find a wealth of information right at your fingertips to enable you to fix your issues and also to create the most powerful applications using GEIP Automation products.
  2. Don’t have a contract to access the site? Contact our sales team and they will be happy to give you an iGlobalCare contract and your login information.
  3. Email/Web — Send us an email. Please include your iGC Support Number & Phone Number, along with a Problem Description.
  4. Phone — Give us a call. A GlobalCare contract may be required to receive help.

Contacts:

Email

During regular business hours, email support@graymattersystems.com.

Backup: submit a case online at: eservice.ge-ip.com
Note: GlobalCare Contract required.
Download GEIP Support Case Management Procedures

USA and Canada – Certified Support Provider

Online: http://eservice.ge-ip.com

Phone:905-814-9935

Backup Numbers: 1-800-433-2682

Contact GrayMatter

Get in touch with us!