November 9, 2016 Marketing

Innovation on the Brain

Gray Matter Systems celebrates 25 years of technology and software with a dedicated person-to-person approach.

By Tim Hayes, TEQ Magazine

Pittsburgh’s favorite neighbor, the late Fred Rogers, once said, “The thing I remember best about successful people I’ve met all through the years is their obvious delight in what they’re doing…and they love it in front of others.”

It may sound cliche, and even a little obvious, but people make the real difference. Mister Rogers said so. And with the right tools, people can make good organization run even better– all the way to great. Respecting their intelligence and enthusiasm provides a key.

That’s the impetus behind the success of Gray Matter Systems, based in Warrendale, which offers technology, innovative software, and a dedicated person-to-person approach to help some of the world’s leading manufacturers and critical infrastructure operators enhance their performance in meaningful measure.

“Our approach has always been how to control big data that transforms operations, while empowering people,” said Gray Matter Systems CEO Jim Gillespie.

Gray Matter Systems understands that using technology to run a successful operation is more than just software and products. It’s also about people: people who understand problems, can architect solutions within a budget, deliver benefit, and work with plant operators to adopt the solution.

“Everyone gets excited today about the ‘Internet of Things’ but we’ve been working with this approach for 25 years,” Gillespie said. “The technology of today enables it more easily and cost-effectively than ever, through smartphones and other devices.”

Gray Matter Systems creates a digital “twin” for the operational side of major manufacturers, a virtual operation running in parallel with the actual physical plant. Using this tool, Gray Matter Systems steers its customers to understand, identify, and address issues and opportunities in real time, thereby creating ROI that may not have been captured before.

One example is Erie-based GE Transportation, where Gray Matter Systems supports the “Brilliant Factory” program, allowing GE people to make better decisions about how it runs its operations hour-by-hour, day-by-day.

“By designing and implementing a real-time replica for GE Transportation, one where they can make decisions in real time without needing to interrupt or impact their actual manufacturing process, we have enabled them to make things better, right now,” Gillespie explained.

“Our system support is designed to make every operator the best operator, by addressing generational issues, digitizing data and enabling better decision support,” he added. “GE has told us that other firms have come in, consulted with them, and left. We go through the ebbs and flows that happen throughout a project.”

Each engagement is a custom fit. Gray Matter Systems gives bite-sized digestible steps, each with its own ROI, that create an appetite for more. Our customers say, ‘We need more of this, faster– why wouldn’t we?’

“It comes back to empowering people. How can your best people perform better, while operations need to keep running? We’re going to be with you to answer those questions. We’re not leaving you in the dust.”

In addition to firms like GE, Gray Matter Systems also works with global brands like Procter & Gamble and others, as well as major infrastructure providers like DC Water and Wastewater, which provides the nation’s capital with water and sanitation services. Gillespie’s company has offices and professional staff nationwide, serving customers around the world. Interestingly, however, cybersecurity has emerged as a growing category for the company — one that cuts across all verticals.

“People realize they don’t have adequate cyber protection,” he said. “It’s like, the front door is solid metal, with deadbolts, chains, locks and a motion detector– but the back porch window is wide open. The massive information breach, after all, began by hackers getting into information related to an HVAC provider. Our data-digitizing approach applies to customers hoping to enhance their online security, as well.”

Gray Matter Systems hopes to more than double its revenues organically within the next three years, partly by continuing to draw from the strong Pittsburgh connection. “We want to help Pittsburgh as much as Pittsburgh has helped us,” Gillespie said.

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