Like many of its counterparts across the country, Waterford Township has been faced with losing a significant number of Department of Public Works staff, some with more than three decades of water and wastewater knowledge, to retirement.
Over 71,700 Waterford residents rely on the DPW for service on a daily basis. DPW assets include 360 miles of water main and appurtenances and an overall water/sewer infrastructure that exceeds 80,000 features that require maintenance and work orders.
To link its SCADA, Computer Maintenance Management Systems (CMMS) and Document Management Systems (DMS) and to standardize workflow procedures to mitigate the loss of institutional knowledge due to workforce retirements, the Waterford Township Department of Public Works (DPW) implemented Proficy Workflow work process management software.
The goal of the project was threefold:
- Integrate SCADA workflows with Cityworks by utilizing Cityworks Work Order API
- Employ eSOPs to provide a method for documenting proper process and transference of institutional knowledge
- Provide auto task generation by creating a workflow component for SCADA
Download this White Paper to learn more.