The Picture of Who We Are

It’s been a busy, gratifying couple of months for Gray Matter Systems and as the Director of HR and Operations, I couldn’t be more proud.

We were named one of the Best Places to Work by Pittsburgh Business Times at the end of October. I still get excited every time I walk into work and see our plaque.

Before this honor, we were named one of Pittsburgh’s Fastest Growing Companies. As if we weren’t thrilled enough to represent our hometown, the momentum grew.

We were also recognized by Inc. Magazine as part of the prestigious Inc. 5000 list of fastest growing companies in our nation. This list has featured companies such as Microsoft, Vizio, Oracle and Intuit in the past. It’s truly an honor to join such an elite group.

As I accepted the Best Places to Work award for Gray Matter Systems, I couldn’t help but think of when I first walked in the door on my first day of work.

A Growing Gray Matter Family

The company had been steadily growing when I arrived on my first day but I still remember the team, admittedly smaller than it is now.

As any new job begins, I felt unsure about how I would fit in. Boy, were my fears unwarranted. The team welcomed me and I felt at ease almost instantly.

Whether I was learning how to talk shop with one of our long-time veteran employees, the processes in place, or even that a Starbucks run can be considered an emergency, I quickly felt like a part of the team.

Suddenly, I wasn’t a newbie any more.

As I look back now, I realize that’s the Gray Matter way. You join; you’re a part of the family. As we onboard and train new employees – it seems as though we’re welcoming new faces every week these days – it’s my priority to see to it that it’s similar to my first weeks here.

I think evidence of this accomplishment can be seen within the bond of the team and the vibe of our workplace.

The Team Bond

Gray Matter Team Bond

For the past 20 years, we’ve hosted our annual user group conference in Put-in-Bay, Ohio. Not only do we connect some of the newest technology and thought leadership to our long-time customers and new clients, but we also come together as a team every year.

It’s one of the busiest months at Gray Matter Systems and this year it produced one of my favorite pictures captured of our team. Of course, we have many photos of us hard at work at the conference. But this one actually came as we were leaving the event.

It was an exhausting (and rewarding) three days and the vans were packed and ready to make the trek back to the Pittsburgh area.

We had our ferry tickets in hand as we waited to cross Lake Erie back to our cars, back to reality. We soon found out there would be a significant delay and I watched several people from our team make the best of it and walk down to a small beach.

They didn’t realize that as they climbed down to the beach, I stood back, by the line of cars to capture the moment. I had the biggest smile on my face.

They were doing nothing more than skipping rocks, hanging out and laughing. I had to take a picture because this is my favorite part of our conference and why I love what I do.

This is the Gray Matter vibe I try to describe to candidates and new employees, friends and family. This is why we are a “Best Place to Work” and a “Fastest Growing Company.”

This is how we operate. It’s how we serve our customers to ensure we’re truly transforming their operations and empowering people.

The Next Five Years: Looking Ahead

As a part of our leadership team, one of the hats I wear ensures that we’re not just thinking about the day-to-day work, but how the future Gray Matter Systems can be bigger and better.

Simply put, the answer is people.

Our careers page is gaining additions all the time—great, new departments and innovative opportunities. The team of both new and veteran employees will take us where we want to go.

So what’s my vision for the next five years? We want to be a top technology provider, but mostly we aim to be the top trusted advisor.

Maybe it includes moving to a bigger office to accommodate the whole team, or maybe it’s the opportunity to take another great photo like the one at PIB 2016.

Either way, I know the “How Can I Help” vibe will be as strong as ever—no matter if it’s internal or for our customers and vendors.

I could go on and on, but I have to go help prepare for our annual Office Thanksgiving. It’s a tradition that can’t be missed, complete with a turkey and all the dressings.

I can’t wait to go around the table and hear what everyone’s thankful for this year. For me, it will be the faces looking back at me.

Can you see yourself on our team? We’re hiring.

Check Out the Careers Page

Innovation on the Brain

Gray Matter Systems celebrates 25 years of technology and software with a dedicated person-to-person approach.

By Tim Hayes, TEQ Magazine

Pittsburgh’s favorite neighbor, the late Fred Rogers, once said, “The thing I remember best about successful people I’ve met all through the years is their obvious delight in what they’re doing…and they love it in front of others.”

It may sound cliche, and even a little obvious, but people make the real difference. Mister Rogers said so. And with the right tools, people can make good organization run even better– all the way to great. Respecting their intelligence and enthusiasm provides a key.

That’s the impetus behind the success of Gray Matter Systems, based in Warrendale, which offers technology, innovative software, and a dedicated person-to-person approach to help some of the world’s leading manufacturers and critical infrastructure operators enhance their performance in meaningful measure.

“Our approach has always been how to control big data that transforms operations, while empowering people,” said Gray Matter Systems CEO Jim Gillespie.

Gray Matter Systems understands that using technology to run a successful operation is more than just software and products. It’s also about people: people who understand problems, can architect solutions within a budget, deliver benefit, and work with plant operators to adopt the solution.

“Everyone gets excited today about the ‘Internet of Things’ but we’ve been working with this approach for 25 years,” Gillespie said. “The technology of today enables it more easily and cost-effectively than ever, through smartphones and other devices.”

Gray Matter Systems creates a digital “twin” for the operational side of major manufacturers, a virtual operation running in parallel with the actual physical plant. Using this tool, Gray Matter Systems steers its customers to understand, identify, and address issues and opportunities in real time, thereby creating ROI that may not have been captured before.

One example is Erie-based GE Transportation, where Gray Matter Systems supports the “Brilliant Factory” program, allowing GE people to make better decisions about how it runs its operations hour-by-hour, day-by-day.

“By designing and implementing a real-time replica for GE Transportation, one where they can make decisions in real time without needing to interrupt or impact their actual manufacturing process, we have enabled them to make things better, right now,” Gillespie explained.

“Our system support is designed to make every operator the best operator, by addressing generational issues, digitizing data and enabling better decision support,” he added. “GE has told us that other firms have come in, consulted with them, and left. We go through the ebbs and flows that happen throughout a project.”

Each engagement is a custom fit. Gray Matter Systems gives bite-sized digestible steps, each with its own ROI, that create an appetite for more. Our customers say, ‘We need more of this, faster– why wouldn’t we?’

“It comes back to empowering people. How can your best people perform better, while operations need to keep running? We’re going to be with you to answer those questions. We’re not leaving you in the dust.”

In addition to firms like GE, Gray Matter Systems also works with global brands like Procter & Gamble and others, as well as major infrastructure providers like DC Water and Wastewater, which provides the nation’s capital with water and sanitation services. Gillespie’s company has offices and professional staff nationwide, serving customers around the world. Interestingly, however, cybersecurity has emerged as a growing category for the company — one that cuts across all verticals.

“People realize they don’t have adequate cyber protection,” he said. “It’s like, the front door is solid metal, with deadbolts, chains, locks and a motion detector– but the back porch window is wide open. The massive information breach, after all, began by hackers getting into information related to an HVAC provider. Our data-digitizing approach applies to customers hoping to enhance their online security, as well.”

Gray Matter Systems hopes to more than double its revenues organically within the next three years, partly by continuing to draw from the strong Pittsburgh connection. “We want to help Pittsburgh as much as Pittsburgh has helped us,” Gillespie said.

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